Returns policy
Shop with confidence.
We want you to adore your order.
Standard items
Unused, non-personalised items can be returned within 14 days of delivery.
Personalised items
Custom products cannot be returned for a change of mind, but we will correct any item that arrives faulty or differs from the approved order.
Report a problem
Contact us within 48 hours with your order number and clear photographs.
Refunds
Approved refunds are returned by EFT within 5–10 working days.