Good to know
Questions, answered.
Everything you need to know about ordering your handmade piece.
Can I choose my colours?
Yes. Personalisation options appear only on eligible products.
How long does a custom order take?
Most personalised pieces are made within 3–5 working days before dispatch.
Can you send directly to the recipient?
Absolutely. Add gift wrapping and your message where available.
How do I care for my piece?
Keep it dry, avoid chemicals and store away from direct sunlight.
Can I change my order?
Contact us promptly. We can usually help if production has not started.